Privacy Policy

At A.L.V, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or otherwise interact with our services.

1. Information We Collect

When you use our website or purchase from us, we may collect information such as:

  • Your name, email address, and phone number.
  • Billing and shipping addresses.
  • Order details, including products purchased and transaction information.
  • Payment-related information necessary to process your transaction.
  • Account information if you create or use a customer account.
  • Information you provide when contacting customer support or requesting a return, refund, or exchange.
  • Technical information such as IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.
  • Process online payments and Cash on Delivery orders.
  • Arrange shipping, delivery, returns, refunds, and exchanges.
  • Send order confirmations, shipping updates, delivery notifications, and other transactional communications.
  • Provide customer support and respond to your enquiries.
  • Detect and prevent fraudulent, suspicious, or unauthorized transactions.
  • Improve our website, products, services, and customer experience.
  • Send promotional or marketing communications where permitted by law and based on your communication preferences.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.

3. Payments

Payments made through our website may be processed by third-party payment service providers. We do not directly store complete card details, UPI credentials, banking passwords, or other sensitive payment authentication information handled securely by the applicable payment provider.

Payment providers may collect and process certain personal and transaction information according to their own privacy policies and applicable laws.

4. Shipping and Delivery

To fulfill and deliver your orders, we may share necessary information with shipping and logistics service providers. This information may include your name, phone number, delivery address, order details, payment type, and other information required to complete delivery or manage returns.

5. Third-Party Service Providers

We may use third-party service providers to operate our online store and provide services such as website hosting, ecommerce functionality, payments, shipping, order management, analytics, customer communication, marketing, fraud prevention, and customer support.

We share personal information with these providers only as reasonably necessary for them to provide their services, subject to their respective privacy practices and applicable laws.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functionality, remember preferences, understand how visitors use our website, measure performance, prevent fraud, and provide relevant marketing where permitted.

You may manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website. Disabling certain cookies may affect some website features.

7. Marketing Communications

Where permitted and where you have provided the necessary consent, we may communicate with you through email, SMS, WhatsApp, or other communication channels regarding products, promotions, offers, abandoned carts, and other updates.

You may opt out of promotional communications using the unsubscribe or opt-out options provided in those communications. Transactional messages relating to existing orders may still be sent when necessary.

8. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information and to withdraw consent where processing is based on consent.

To exercise an applicable privacy right, please contact us using the contact information provided on our website. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and services are not intentionally directed toward children who are not legally able to enter into online transactions under applicable law. We do not knowingly seek to collect personal information from children contrary to applicable legal requirements.

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements. The updated version will be published on this page with an updated effective date where appropriate.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact A.L.V through the contact details provided on our website.

Brand: A.L.V
Website: alv.co.in